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Harassing guests

Over the holidays I invited my granddaughter to drop by for a visit whenever she's downtown.  Well I got a email over the weekend that she was at the building last week. Apparently I was not home at the time. she pressed the right unit buzzer # but no answer. 
Suddenly Joesph Antone the office worker appears at the front door and for some reason starts asking her. "Who are you, what do you want and who are you looking for?".
What gives him the right to question my guest, she came looking for me not him and to top it off he never mentioned a word that she was at the building looking for me. 

I'm upset about this and I want an explanation.

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