On Wednesday I received an important letter in the mail and
I wanted to share it with UNH’s via staff member H.O.W. Christine Demik. I feel comfortable talking to her so far
Christine has been helpful, courteous and professional when I have a question
or an issue in regard to KMHC. Last Friday
afternoon I called the office and H.O.W. Lynda Jones answered the phone. When I
asked for Christine she replied in a nasty tone “she’s not here!”…..then there was silence. So I asked Lynda will she be in on Monday.
Lynda was pushing for the reason I called but I didn’t want to talk to her and
ended the call. This morning Christine
returned my call so I asked if we can have a short meeting in the community
room. I figure since there’s a tenant surveillance
camera in the community room it would be an excellent neutral area to talk.
10 minutes later I walked in the community room Christine was already
there and said she’ll be right back, when she returned H.O.W. Lynda Jones was following
behind her. Lynda paces the floor as I explained my update to H.O.W. Christine
then Lynda Jones interrupted our conversation by announcing she's been employed at KMHC for two years (I wasn't interested in her employment history) and questioned what I was talking
about and the document, this annoyed me. When I finished my conversation with Christine I
decided to be open with H.O.W. Lynda Jones by expressing my disappointment in
her past attitude, rude behavior, poor job performance and fake persona. This is when she got defensive and upset. Lynda said from now on any questions
to the office I’m to go through only her and not H.O.W. Christine. I told her that is unacceptable. She also suggested if I have any complaints
then file it to UNH’s head office then in a huff she walked out of the community room to the office and closed the locked door. Two things wrong here: Christine should have
told me Lynda was going to be present and Lynda should have kept her mouth
shut. I would have immediately canceled the meeting.
I understand the reason for two female H.O.W. workers be
present but one should be listening while the other one communicates with the
tenant. My objective was to have a short
chat with H.O.W. Christine about the letter I received and express how elated I
am and pass the information to UNH’s.
The meeting turned out to be a disaster thanks to H.O.W. Lynda
Jones.
Surprisingly after all that I still attended the multicultural
group and had a good time planning for January events. :)
tk
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